At Orovia BioLab, we are committed to providing high-quality research peptides and ensuring customer satisfaction. Due to the sensitive nature of our products, our refund and return policy is outlined below.

1. Eligibility for Returns

Because our products are intended strictly for laboratory research purposes only, we only accept returns under the following conditions:

• The product arrived damaged, defective, or incorrect
• The request is made within 7 days of delivery
• The product is unused, unopened, and in its original condition

We do not accept returns for:

• Opened or used products
• Improper handling or storage after delivery
• Change of mind or ordering mistakes

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide:
  • Order number
  • Clear photos of the product and packaging
• We will review and either:
  • Send a replacement, or
  • Issue a refund

3. Return Process

To initiate a return:

1. Email our support team at info@oroviabiolab.com
2. Wait for return authorization
3. Ship the item back using a trackable shipping method

Note: Unauthorized returns will not be accepted.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days
• Shipping costs are non-refundable

5. Non-Returnable Items

The following items cannot be returned:

• Opened peptides or solutions
• Custom or special orders
• Clearance or discounted items

6. Shipping Responsibility

• Customers are responsible for return shipping costs unless the error was ours
• We are not responsible for lost return shipments without tracking

7. Contact Us

For any refund or return inquiries:
Email: info@oroviabiolab.com
Website: oroviabiolab.com